Frequently Asked Questions
AAE error -20038 means Pro Tools cannot recognise a plugin. This occurs when you select any other option than “N/Stereo” (e.g. 7.1.4/Stereo when using 7.1.4 track width in an Aux track). Originally, Virtuoso is supposed to show only the N/Stereo option when it’s inserted in an Aux track with a track width of N channels. This works correctly in older Pro Tools versions. But due to a new caching method introduced in Pro Tools 12.1, the whole list of in/out options might appear when inserting Virtuoso if you recently upgraded from an older Pro Tools version to 12.1. We are discussing this issue with Avid at the moment and it will resolved in the next update hopefully. For now, please select the “N/Stereo” option and there will be no error.
You can concurrently activate Virtuoso on two different devices per perpetual license. For example, you can activate it on your iLok (gen 2/3), which you can carry with you, and also directly on your computer.
You need an iLok account to use the free trial. Follow the steps below.
- When you first open the plugin, a pop-up window will open for activation. Click “Try” (Not Activate).
- Log into your iLok account. Or create a new account at ilok.com
- Select the activation location, either a physical iLok (gen 2/3) dongle or your computer.
- A 14-day trial license will be deposited into your account.
- When you complete the payment, you will have received a confirmation email including the license code.
- Log into your iLok License Manager. If you are new to iLok, create a new account (free) at ilok.com and download the iLok License Manager app.
- Click Redeem an Activation Code button in the top right corner (the **I button), and enter the license code you received.
- Activate the license on either your iLok dongle or/and local computer.
The macOS app of Apple Music can stream Dolby Atmos tracks in 7.1.4. These signals
can be fed into Virtuoso by following the steps below.
- In Audio Midi Setup, select your virtual audio driver (e.g. BlackHole 16ch) as the Output device.
- Right-click over the driver and select “Configure speakers”. Select 7.1.4 Dolby Atmos Surround.
- In the Apple Music desktop app, go to Preferences – Playback, and select Automatic in the Dolby Atmos setting.
- In Virtuoso, go to Options and select the same virtual audio driver as the Input device.
Yes. You can use Virtuoso to monitor Dolby Atmos Renderer’s multichannel output signals. Follow the steps below (also refer to Section 5.1. in the user manual for more details).
- In Preferences of Dolby Atmos Renderer, set Audio Output Device to a virtual audio driver (e.g. BlackHole 16ch).
- Make sure the Headphone Only Mode in Preferences is turned off.
- Select 7.1.4 in Monitoring in the top left corner of the renderer.
- Set the Input device of Virtuoso to the same virtual audio driver.
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